Shipping & Returns
Maison Kitsuné North America website ships to residential and business addresses within the United States and Canada.
We deliver to the United States and Canada with FedEx from Monday to Friday, except public holidays.
Shipping Methods & Rates
|ORDERS $300+||ALL OTHER ORDERS||ALL ORDERS|
3-8 BUSINESS DAYS
2-5 BUSINESS DAYS
Canadian customers are responsible for import duties and taxes.
There is no Saturday delivery. Please note that ground and priority shipping imply business days only. If you place your order on a Thursday and select priority delivery, you will receive it the following Monday.
Damages & Missing Items
If, upon delivery, you find that your order is damaged, contact Maison Kitsuné customer service right away. A customer service representative will provide you with next steps.
Items which are unavailable at the time of shipment will be marked “unshipped” on the receipt provided in your package. If this is not the case and an item is missing, please contact Maison Kitsuné customer service as soon as possible.
Returns & Exchanges
For all US online orders, full price items may be returned or exchanged within 14 days of placing your order. Items must be unworn, unwashed and unaltered with all original tags and packaging.
Enter the email used for your order and follow the instructions on the Returns Center page to receive your shipping label and tracking number. Once you have received your shipping label, you have 7 days to ship your merchandise in order to be eligible for a return or exchange.
For all US online refunds, we deduct $10 to cover return shipping and restocking (original shipping costs are not eligible for refund). Refunds for all US online exchanges and store credit are free. Online store credit cannot be used for in-store purchases or phone orders.
For Canadian online orders, the customer is responsible for all shipping costs associated with the return. Customs/duties paid upfront at checkout are considered non-refundable. You will need to reach out to your local customs agency to further process a customs/duties refund. Please feel free to contact our support team with any questions or concerns on this process.
No returns or exchanges on all sale merchandise. In-store purchases or phone orders can be returned or exchanged according to the refund policy of that location only. All underwear, bathing suits, hosiery and jewelry are final sale.
Returning an Item
All US online returns must have a return authorization number and be mailed directly to our distribution center, as noted on the prepaid shipping label. We will not accept returns mailed to our retail stores or corporate office.
If you are making a return for online store credit, you will receive your credit instantly via an e-Gift Card upon completing your return request. Follow the instructions in our Return Center to complete your return.
If you are making a return for a refund, follow the instructions in our Returns Center to complete your return. Please allow up to 5 business days of processing time once your return merchandise is delivered back to our distribution center. You will receive an automated notification email when your return has been received and accepted, as well as a final confirmation email and credit notice, once we have successfully processed your return for a refund.
Maison Kitsuné reserves the right to deny returns for items that do not meet the return policy.
If you require further assistance, please email firstname.lastname@example.org