Make a return
To return an item, click here and follow the steps below.
Items cannot be exchanged. To replace an item, return it and place a new order.
1. Enter the required information on the Returns Portal page.
2. Provide the following information on the Returns Form delivered with the item:
- Item number
- Reason for return
* Certain items cannot be returned. For details, see the FAQs.
3. Return preparation
Pack the item in a shipping box for return. The item must be in its original state with its original packaging, and must not have been worn, washed or damaged, and the item(s) must not have any tags, accessories or sales promotion items removed.
Items not meeting the criteria for return may not be accepted.
When returning shoes, attach a shipping label to the package. DO NOT attach directly to the shoebox itself.
Put the item and the Returns Form inside the package and send it back.
Return fees apply for items returned due to purchaser preference.
4. A refund will be provided once the returned item has been received and processed.