Which countries do you not deliver to?
Delivery is not available to the following countries: Burundi, Cuba, Eritrea, Iran, Iraq, Kosovo, Liberia, Libya, Nevis, North Korea, Somaliland, South Sudan, St Eustatius, St Helena, Syria, Tajikistan, Yemen, Russia, Ukraine, Puerto Rico.
When will my order be shipped from the warehouse ?
All orders placed before 12pm (local time) on Monday to Friday are prepared and shipped the same day. Orders placed after 12pm (local time) will be shipped the following working day (excluding weekends and bank holidays), provided stock is available. Once your order has left our warehouse, you will receive an automatic email from our Global-e service provider with the tracking number for your package.
We aim to observe the stated preparation and shipping times, but circumstances such as periods of high activity may sometimes cause delays in shipping.
What are the delivery times?
Once your order is shipped from our warehouse, delivery can take from 1 to 2 days, excluding weekends and holidays. An estimated delivery time and cost will appear on the checkout page.
Rest of the world:
Once your order is shipped from our warehouse, delivery can take from 3 to 5 days, excluding weekends and holidays. An estimated delivery time and cost will appear on the checkout page.
We aim to observe the time frame indicated for delivery, but circumstances such as periods of high activity, extreme weather conditions, customs inspections or other exceptional conditions may sometimes cause delays in delivery.
To track your order, please click on the link: Track my package
How much is delivery?
Please click on the flag icon at the top right of our homepage and select your delivery country.
Shipping costs are calculated automatically during the checkout process and depend on:
- 1. The country of destination
- 2. The size and weight of the package
- 3. The shipping method selected
The prices will appear on the payment page.
Please contact us at email@example.com if you would like more information.
Can this item be shipped to my country?
Click on the flag icon at the top right of our home page and select your delivery country.
Select the item that you would like to buy and go to the payment page.
If there are shipping restrictions, or if we cannot ship this product to your country, you will be unable to validate payment for this item. Please contact this address: firstname.lastname@example.org, by sending us the item details, we will do our best to provide you with the information you need.
How can I track my order?
As soon as your order is shipped from our warehouse, you will receive an email with your parcel tracking number.
You can consult the progress of the delivery at any time on the link: Track my package which will take you to the website of our delivery company. If you have any problems with the tracking of your order, please do not hesitate to contact us at this address: email@example.com we will do our best to assist you.
Where can I receive my order?
Our items can be delivered to the address of your choice (home address, professional address)
Can I pick up my order in-store?
No, unfortunately we do not currently offer package delivery to any of our stores.
Can you deliver to a PO box?
A signature is required when your package is delivered. As such, we cannot send it to a PO box.
Why have I not been offered economy shipping?
Our economy shipping service is airmail. The service has a weight limit of 2 kg.
We are not able to ship orders over 2 kg by airmail.
The available shipping options, the estimated delivery date and the costs depend on the size and weight of your order and shall be detailed during the payment stage.
Please contact us at firstname.lastname@example.org, if you require any assistance.
Can you delay my delivery?
Airmail: We are unable to intercept airmail.
In the event of non-delivery, the order will finally be returned to us.
Note that this may take some time (perhaps even several weeks).
You will be reimbursed after the package has been returned to our warehouse.
Express delivery: Depending on the delivery service and the location of the package, we may be able to delay delivery.
Please contact us at email@example.com, to inform us of the date from which you will be available to receive the package and we will do our best to make the request to our delivery service.
Can I change my shipping service for express delivery?
We are unable to change orders once they have been processed through our system.
Unfortunately, this means that we cannot change the shipping method selected at the time of the order.
I want to combine the shipping costs for my orders.
As mentioned in the order confirmation email, we are unable to change orders once they have been placed in our system.
Unfortunately, this means that we cannot combine your orders in a single package.
Once sent, you will receive an email notification with tracking information for your orders.
Where are the products shipped from for France?
Products are shipped from our warehouse in France.
Where are the products shipped from for rest of the world ?
Products are shipped from France.Delivery of your package is then taken over by our partner Global-e.