Delivery & Return

DELIVERIES

Country of delivery

Delivery is available in the following countries: Algeria, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, French Guiana, Georgia, Germany, Greece, Guadeloupe, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montenegro, Morocco, Netherlands, New Caledonia, New Zealand, Norway, Paraguay, Peru, Poland, French Polynesia, Portugal, Puerto Rico, Qatar, Reunion Island, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA.

The address indicated by the Customer cannot be modified once the order has been validated. KITSUNÉ or the carrier cannot be held responsible in the event of the inability to deliver due to an inaccurate delivery address (please note that the use of post office boxes is prohibited).

Delivery services

The delivery will be made according to the following methods:

  • For deliveries in France, shipments will be made via La Poste Colissimo.

As from the date of the handing over of the parcel by the Kitsuné company, the Colissimo service of La Poste (the French postal service) undertakes to deliver the order within 2 to 3 working days throughout mainland France (including Corsica), Monaco and Andorra. Delivery is subject to the signature of the recipient. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying him or her that he or she has 15 days to collect the parcel from the post office.

  • For international deliveries, shipments will be made via DHL.

Delivery by DHL is from Mondays to Fridays between 9:00 a.m. and 6:00 p.m. The parcel will only be handed over directly to the intended recipient against signature. If the intended recipient is absent, a notice of attempted delivery will be placed in the recipient’s letterbox. It is possible to contact DHL to arrange a second delivery attempt (see contact details in the notice of attempted delivery). The intended recipient may then do one of the following:

  • a new delivery attempt to the same address or to a different address (provided it is in the same destination country);
  • deposition of the parcel at a relay point of a DHL partner; or
  • deposition of the parcel at a DHL agency.

Delivery times

Standard delivery in Metropolitan France (including Corsica), Monaco and Andorra: 2 to 3 working days*

Standard delivery within the European Union: 3 to 5 working days*

Express delivery to the rest of the world: 3 to 4 working days*

The Customer can track the progress of the delivery on the La Poste or DHL websites by using the tracking number that will be sent by email.

*as from the date on which Kitsuné hands over the parcel to the carrier.

In the event of a delay in delivery which is more than seven working days after the delivery date indicated at the time of the order, the Customer may request the cancellation of the sales contract and receive a full refund. This request can be made by email to the following address: customerservice@maisonkitsune.fr

Delivery charges

Delivery costs are fixed and determined as follows:

  • Delivery in France: 8 euros
  • Delivery in Europe, outside of France: 12 euros
  • Delivery to Japan: 5100 yen
  • Delivery to Hong Kong, China or Macau: 365 HKD
  • Delivery to the United States and Canada: 26 USD
  • Delivery to the rest of the world: 40 euro

The delivery cost amount is indicated in the shopping cart section and must be approved by the Customer before each order is validated.

All our dispatches to the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, The Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Austria, Slovenia, Ireland, Sweden and Italy) are plus tax depending of the Value Added Tax applicable in France.

All our dispatches outside the European Union, including Switzerland & Norway, are before tax. The taxes are due upon receipt of the parcel, according to the applicable laws in the destination country. Any customs duties and levies shall be borne by the Buyer.

RETURN

To return an item, simply send it to the following address:

  • Maison Kitsuné - Webstore
  • 10 rue Chauchat
  • 75 009 Paris
  • FRANCE

Returned items must be in their original condition and complete (packaging, accessories, instructions etc.) so that they are fit for resale as new products, accompanied by the sales invoice and duly completed return form. Damaged, soiled or incomplete Products will not be accepted.

The costs of the return will be borne by the customer.

We advise you to use the following courier services: DHL, FedEx or UPS.

Since the brick-and-mortar shops and the online shops operate independently, an item purchased in a bricks-and-mortar shop cannot be returned to the online shop

Reimbursement

After receipt and verification of the products, the refund will be made no later than fourteen (14) days from receipt of the returned Product(s). You will be informed of the refund by e-mail.

You will be reimbursed only for the price of the Product(s) purchased and delivery charges; the return costs remain your responsibility.

No refund will be made if the product is non-compliant.

The product must be in its original state and complete (packaging, accessories, instructions...) allowing its release back onto the market in new condition.

If you wish to make an exchange, you must request a refund and place a new order.

Special cases

My parcel came damaged. What should I do?

All the products given to the carrier by the Kitsuné France Company are and remain in an excellent state.

In the event of delivery of damaged or incomplete goods, the Buyer should refuse the delivery and state his or her reasons on the delivery slip.

The Buyer must then inform Kitsuné France by e-mail to customerservice@maisonkitsune.fr, requesting a new delivery that fits the order, with dispatch costs to be borne by Kitsuné, or the cancellation of the order and a refund.

I received a defective article. What should I do?

We attach particular importance to the quality of our products and we are very attentive to the opinions of our customers. If you consider the article received to be obviously defective, please inform Kitsuné France by e-mail to customerservice@maisonkitsune.fr.

Our customer service team will then explain the return process to you.

Returns must be made to the following address:

  • Maison Kitsuné - Webstore
  • 10 rue Chauchat
  • 75 009 Paris
  • FRANCE

Please include the duly completed return slip which you will find in your parcel, specifying return code “G: defective article”.

The “return” dispatch expenses are borne by the Buyer. However, if the article is indeed found to be defective, you can send the carrier’s invoice by e-mail to customerservice@maisonkitsune.fr in order to obtain a refund of the dispatch costs.

As soon as your return is received, we will send the article concerned to our quality control service, which will be charged with determining why this has happened. If it is indeed a manufacturing defect, we will offer you an exchange or, as you prefer, a refund for your item.

An item is missing from my parcel. What do I do?

We invite you to contact the Maison Kitsuné customer service as soon as possible by e-mail to customerservice@maisonkitsune.fr or by telephone at 01 42 62 64 63.


For any other questions, please contact the Maison Kitsuné customer service by e-mail to customerservice@maisonkitsune.fr or by telephone at 01 42 62 64 63.