Make a return

To make a return, please  click here and follow the instructions below:

Please note that we are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store.

1. Find your order thanks to your order ID (in your confirmation email) and email address.

2. Select the items you want to return and the return reason.

*Our return policy is extended to 60 days for all products purchased online between November 15 and January 14, 2025.

You can return your items within 30 days from the date of receipt of the package, as long as the products are still in their original packaging and have not been worn, washed, ironed, altered, soiled or unsealed for the discs.

3. Choose your return method

4. Print the documents.

Your return note must be put inside the parcel & your return label (except if you choose self postage) must affixed securely to the outside of the package.

 

The return request generates an invoice indicating the amount of the product(s) excluding taxes. KITSUNÉ will reimburse the total amount of the Product(s) paid at the time of the initial order.

 

PS: For boots and shoes, do not stick the label directly on the box, but on the package.

5.Prepare your parcel.

In the package, place the item(s) you want to return (in its original packaging, not worn, washed, damaged, with its tags and any accessories or gifts). Any item which fails to meet these criteria may not be refunded. The boxes and gift pouches cannot be returned, exchanged and/or refunded by Maison kitsune.

Please ensure the items returned are packaged into ONE parcel and drop it in your nearest point.

If you choose self postage (only available for EU countries): we suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items.
If you choose a return with DHL, go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points. To schedule a pickup by a DHL courier, follow the instructions here.

Once the goods are received and processed, you will receive a refund for the returned items. Please note that return fees may vary from one country to another and that they will be, if applicable, deducted from the reimbursement that you receive. Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected.